Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Happiness I'm all finished framing and I just wanted to let you know it all went well. Love your frames and great service, I'll certainly order from you again!
Thanks,
Kakoo, | I would like to thank you for you help, professionalism, and recommendations regarding my order. I received it a week or so ago and I am very happy with it. It will do the job. I am glad that I have found you because I do have commissions with odd sized requirements and I will always come to you.
Nora, | absolutely blown away My package just arrived with my print on canvas. I was absolutely blown away. The quality of product and the speed of service is nothing short of exceptional. Great job, thank you so much.
John, |