my frustration
I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, |
I worked closely with Kathleen from KeenART Media (NYGiclee.com) & she was fantastic. Quick to follow up and followed through! Thank you so much for your help.
Helen J, Wall Street NYC |
Everything went well. but I was under the impression, that because of the web site title, you were a local company. Very disappointed that our canvas is actually coming from BC and not Ottawa, since I usually try to deal with a local company if possible.
Richard B., | exceptional customer service
The work they produce and the customer service are always exceptional. This is the best place I\'ve ever used for prints.
Philip D., Pickering, Ont |
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