Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | would recommend your site We received our canvas yesterday. Thank you very much for the services. We are very please with the results and would recommend your site to friends and family.
Kate, | Thank you for everything! I received it today and it\'s beautiful!
Jodie, Vancouver | absolute delight We in the world have a tenancy to complain so I thought I would take a minute and highlight my absolute delight with the service I receive from your company. The quality of framing material is excellent and the quality of the completed frames is exceptional. They are delivered on a tight schedule and the packing is the best I have ever had. Cost is fair and I do get quality in each frame. Well done and thank your staff on my behave for their excellent quality of their efforts.
Gerry, |