Terrible experience. Ordered frame on March9th, arrived May7th. Arrived with two visible dents in frame material. And 2/4 clips on back have fallen off just taking it out of box. Quite disappointed.
KeenART: The frame was a backorder item and because of covid-19 there is delays when ordering from suppliers unfortunately.
Lauren, | thank you... I just wanted to take the time to finally say thank you for the frames I ordered. They worked out wonderfully...I am thrilled with them!
They are exactly how I envisioned my final pieces to be. It was super easy to use your site & I was also impressed that when I had a question while on the website, I called the customer service number and someone answered the phone. Right away! A real live person! I would be more than happy to order frames again & have told my friends about the quality & ease of my experience.
Michelle H, | a wonderful job We picked up our order yesterday. The result is everything that I had hoped for. You did a wonderful job with the enlargement of the photo to canvas. The only problem that I have is with the packaging. Given the fact that there was no stabilizing of the picture within the box, I consider myself lucky that the canvas arrived unblemished. I realize that we were not paying for the shipping but I would gladly have an extra $5 tacked on to the price if it meant that we would have bubble wrap or styrofoam peanuts insulating the canvas within the box. But the picture did arrive in pristine condition nevertheless and we are delighted with the final result. You can be sure that we will be repeat customers and I will be telling my daughter who lives in the US to use your services as well.
Cheers
John Stern
John Stern, Whitehorse, Yukon | VERY PLEASED Just received my 2 prints & VERY PLEASED with the results. I allowed you folks to use your judgement on the canvas print & happy with the outcome. The picking of the orders a little confusing for the metal print, but 1st time so a little of this my bad. Excited to do more work with you folks & bring my photos to life!
Thank You
Jason P., |