I\'m a digital artist, and this is my go to place for most of my printing and custom framing. Always super happy with my experience at Vancouver on Canvas. I\'ve ordered quite a few things from here over the years, and the quality has always been excellent. Everyone here I\'ve talked to has also been super knowledgeable, and very nice to deal with.My only criticisms would be that in terms of referring my clients to get their printing done here, the website itself feels a little outdated. Also the small file size limit for uploading artwork, and needing to provide a dropbox link, is a little too complex for a lot of people that I deal with. I\'m perfectly fine with it when ordering prints myself, but having an updated site with larger file size limits would make it easier for me giving referrals to clients purchasing artwork from me.
Justin G., | Order process has been basically seamless, but I am still awaiting delivery and having trouble with FedEx who are indicating delivery was not possible, although I was waiting within 1 metre of my phone all day. In spite of 40 minutes on phone with them and confirmed they have the correct address, they will only attempt delivery again tomorrow. I can wait again all day today, but tomorrow have a few essential errands, so not sure what to do about this and it has really soured me on the whole experience
Janet M., | frustrated... I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | it looks great I received my order and it looks great. However, I am very concerned about future orders. The order arrived with the box busted open, the photo was hanging out with the protective covers off as well. Surprisingly there was no damage to the wood print but I don\'t know if I would trust your shipping in the future. This was for a gallery exhibit.
Brian Kingston, Erie |