not happy I ordered 3 shadow boxes that I was going to give as Christmas presents. The quality of the frames themselves were fantastic, I was very happy with them. Unfortunately they sent the wrong foam core backing (I ordered black, but they sent white) so I had to spend another $16 on Amazon to purchase the correct colour. I tried to reach out to them via phone call numerous times, but nobody ever answered. I even left a voice mail and nobody got back to me. Overall, happy with frames, but hard to contact them if issues arise.
KL, | I have been ordering from EOC from quite a while and really impressed with the clear and prompt communication. Any help or guide needed for selection of panels. It\'s very easy to order big orders from their website. I requested once that I need a panel as soon as possible, they shipped it the next day and I received it in 2 days without any extra charges. Will definitely recommend them to anyone. Thank you for your great service.
Ambreen E., | It's gorgeous... I'm very happy with your service. I thought your website shopping was well set up, and the delivery was great. But the best part is the piece of art I now have in our apartment. It's gorgeous. Thanks so much, and I would highly recommend you to anyone.
katie schaitel, Squamish | Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, |