Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | It is really wonderful... I think the work you have done for me is really wonderful, thank you very much. I have just received 4 canvases ordered last week. They are all great except the 8x10 of the ship in the water. There is a white speck right on the boat on the right side which has probably stuck on it when the finish went on I think. Also there is a slight dent on the canvas on the right side. I may have to get you to redo it. It is an order to send to Australia, to a gallery in Sydney. Will call you, but otherwise you are fantastic artisans.
thanks,
Barbi G., Surrey, BC Canada | Quick response to my email, excellent job.
Wen C., | appreciate your quick response I sincerely appreciate your quick response to my concern on a recent order. I will certainly be a repeat customer!
James, Seattle |